| Techno Global Solutions offering are focused
on providing clients with the highest degree of satisfaction and value.
Our solutions are specifically designed for each client based on their specific
business challenges and opportunities.
We provide a Local Presence with a Global
reach of highly skilled resources.
In providing our solutions in unique customer business situations, we
have successfully resolved many of the initial concerns about deploying
an Onsite/Offshore delivery model.
Apprehensive about Our Global (Onsite/Offshore) Delivery
Model?
We understand your apprehensions of doing business with someone halfway
across the globe, without meeting them. This is why our processes are
designed to assure you lower cost processes and efficient project management.
- We've developed successful software and technology
solutions for many clients from across the globe.
- We assure complete transparency in the outsourcing
process by having effective onsite Project/Program Management.
- We understand your requirements and sense of urgency
when dealing with critical issues and are able to communicate and direct
Offshore resources to deliver results.
- You can talk to us at a business level and can be assured
that the product we design will meet your business goals.
Legal and Financial Considerations
We make every effort to ensure that your project remains secure and confidential.
All payments are made only after you approve of the milestone and its
deliverables.
- Non Disclosure Agreement - To ensure confidentiality,
we sign a Non Disclosure Agreement (NDA). Additionally, project details
are available only to the team members who are involved in the specific
project. All employees are required to sign confidentiality agreements
with Techno Global Limited.
- Services Contract - Before the commencement of the
project, we sign a Services Contract that details the responsibilities
of each party, the deliverables, pricing and delivery schedule of the
project.
- All payments are milestone based and made after you
approve of the milestone and its deliverables.
Our Communication Methodology
Our experience over the years has helped us understand the decisive role
played by clear communication to ensure the success of an outsourced project.
Very often, misunderstandings due to poor communication between the customer
and the provider have caused the failure of many an outsourced project.
At Techno Global, we are also aware of communication errors due to cultural
differences. This is where we use our vast experience with multinational
customers to avoid cultural gaps in communication.
We also use various tools to facilitate clear, unhindered one-on-one
interaction with our customers. Some of the utilities we use to ensure
effective communication and information flow through the project lifecycle
include -
- Techno Global PM Portal - An online project management
tool, PMPortal allows our teams and clients to remain up-to-date on
the developments in the progress of each project. This increases the
amount of control you can exercise on the progress of your custom software
development project.
- Skype - For all one-on-one communication, we use instant
messenger or Skype, to make it easier for you to voice any concerns
or clarifications in real time. We also use Skype for online conference
calls with our customers.
- Web Ex - For projects that require customer walkthroughs,
we use Web Ex, an online conferencing software.
- Documentation - We document the minutes of all meetings
and share them with all stakeholders involved.
We also ensure that during the course of the project, you have:
- A Single Point of Contact - The project manager assigned
to your software development project will serve as your single point
of contact for all communication.
- Escalation Procedure - We also ensure that we provide
you with a clear procedure, should any need arise to escalate issues.
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